Help

Register with a username, an email address and a password. That is the whole form — there is no identity check and no payment step, because there is nothing to pay with.

One account per person. A second account for the same person is grounds for closing both and voiding the bets on them.

You cannot. There is no cashier. Stakepoint has no payment processing at all: no card, no bank transfer, no wallet, no deposits and no withdrawals.

Your balance is credit that an administrator issues to your account. It buys bets on this platform and it does nothing else. It cannot be cashed out, transferred to another account, or turned back into money, because there is no mechanism here that could do any of those things.

If your balance is zero, the person who runs this installation is the only one who can change that. Everything else on the site — the odds, the settlement, the statement — works exactly as it says it does.

Fixtures that are in play, and upcoming fixtures on the prematch pages. A prematch price is checked again the moment you place the bet, and prematch betting on a fixture closes when it kicks off — from then on its markets are on the in-play board. There is no casino, no virtuals and no video streaming.

New to odds? How betting works explains decimal prices, returns and handicaps from scratch.

My bets lists every bet you have placed, open and settled, with the price each leg was struck at and — once it settles — what each leg did and what the bet paid.

Your account carries the statement: every movement of your balance, in order, with the balance after each one.

A single is one selection with its own stake. It wins or loses on its own.

A multiple puts several selections on one stake. Every leg has to win, and the prices multiply: three legs at 2.00 is 2.00 × 2.00 × 2.00 = 8.00. One losing leg loses the whole bet. A much bigger price, and much longer odds of collecting it.

A multiple may carry up to 12 legs, and it cannot combine two selections from the same fixture — those outcomes lean on each other, and a price that assumes they do not would be the wrong price.

The bet is refused and the slip shows you the price it really is. Nothing is staked and nothing leaves your balance. You can take the new price with one click, or take the selection off the slip.

That only happens when the move is against you. If the price drifted in your favour between the click and the server reading it, the bet is accepted at the better number — ours, not the one that was on your screen.

The odds your slip sends up are never what the bet is struck at. Every leg is priced again, on our server, from the live feed, at the moment the bet arrives.

Because something has happened in the fixture and the price is no longer safe to offer — a goal, a penalty, a wicket, a card, a review under way, or the feed losing the market for a moment. A suspended price cannot be clicked and cannot be backed.

Suspension is usually seconds. The button comes back by itself, often at a different number. A market that never comes back is one the fixture has moved past.

As shipped, the smallest stake is 0.50 and the largest 500.00, in your account currency. A single bet may not be capable of returning more than 10000.00: a slip that could is refused when you place it, rather than accepted and paid out short later.

Your own limits are checked first. If you have set a maximum stake on your account, that is the ceiling that applies to you, whenever it is the lower of the two.

Those figures are the defaults this software ships with, and whoever operates this installation can change them. Whenever a bet is refused on a limit, the message quotes the number actually in force.

No. There is no cash-out, no partial settlement and no editing. Once a bet is accepted it stands until the fixture settles it.

Shortly after the fixture ends. We treat a fixture as finished when it has been gone from the live feed for a few minutes — the disappearance is the signal, because the clock on the wire stalls at half time and a stalled clock cannot be told apart from a finish.

Most bets settle within minutes of the final whistle. One the engine will not decide goes to a person instead, which takes as long as it takes somebody to look at it.

A fixture that leaves the feed early — abandoned, postponed, cut off mid-match — is never settled automatically. It goes to a human every time.

A void selection is one that cannot be settled either way: the market should not have been offered, the thing it was about never happened, or the fixture was abandoned before the outcome was decided.

A void selection is returned at even money. You get the stake back on it — no profit, no loss.

The void leg drops out at 1.00 and the rest of the bet stands. It neither adds to the price nor kills the bet.

A four-fold at 2.00 × 1.50 × 3.00 × 1.80 with the third leg void becomes 2.00 × 1.50 × 1.00 × 1.80 = 5.40. Your stake is unchanged; the price is simply smaller, because you are now being paid for three correct picks instead of four.

A quarter line — −0.25, +0.75, Over 2.25 and so on — is two bets in one. Half the stake goes on the whole line below it and half on the whole line above.

When the result lands between the two, one half wins and the other is void. That is a half-win: half the stake is paid at the full price, and the other half comes back untouched.

Say 10.00 at 1.90 on Over 2.25. The bet is 5.00 on Over 2.0 and 5.00 on Over 2.5. At 3–0 both halves win and the bet returns 19.00. At 2–0 the Over 2.0 half is void and returns its 5.00 while the Over 2.5 half loses, so the bet returns 5.00 — a half-loss. At 1–0 both halves lose.

On a multiple carrying two quarter lines the splits are multiplied out properly — four stakes at four prices — rather than approximated with a fudge factor.

Yes, in both directions. If a bet was settled wrongly we settle it again, and the correction appears on your statement as its own entry beside the original. Nothing is ever edited out of the record.

From your account. You need your current password to set a new one.

Changing it signs out every other session — every other browser, phone and device, immediately. The one you changed it from stays signed in. If you think somebody else has been on your account, changing your password is how you throw them off it.

Two of them, on your account page, and both are checked before ours.

• Maximum stake. A ceiling on any one bet. A slip over it is refused, not quietly trimmed to fit.
• Daily loss cap.Once the day's stakes less returns reach the figure, no further bet is accepted until midnight. An open bet counts against the cap until it settles, deliberately: the point of a cap is to stop a session, not to let one continue on paper.

Lowering a limit takes effect immediately. So does raising one — so set them when you are not mid-session. Leave a field empty for no limit.

Email [email protected] with the period you want and we will shut your account to you for it. While it is shut you cannot sign in, and it will not be lifted early — that is the entire point of it.

There is no button for this yet; it is a support request, stated honestly rather than dressed up. Responsible play covers the rest.

An account record, your statement, your bets with a frozen copy of the price each leg was struck at, your sessions with the address and browser they were opened from, and an audit trail of anything staff do to your account. Privacy goes through it field by field.

Email [email protected] with the bet reference from My bets and your username, and say which leg and what you believe it should have been.

Every settled leg carries the score it was decided from, and whether the engine or a person decided it. That record is what we will read with you. If it is wrong we correct it, including when the correction goes against us.

Send us the bet reference. Each leg keeps a snapshot of the market exactly as it stood at the instant the bet was struck, so this is a question with an answer rather than a matter of recollection.

Most of the time the explanation is the one further up this page: the price moved in your favour between the click and the server reading it, and the bet was taken at the better number.

A market offered in error is void and the stake returned. That applies whichever way the error fell.

Hunting a pricing or settlement error deliberately, rather than reporting it, is grounds for closing an account and voiding the bets involved.

Reload the page first — the board is a live connection, and a dropped one looks exactly like a board that has stopped moving. If it persists, tell us which page, roughly when, and what you saw.