Verification & anti-money-laundering
Why we may ask you to confirm who you are.
To keep accounts safe and to prevent fraud, money laundering and underage gambling, we may ask you to confirm your identity, your age and, in some cases, the source of your funds.
- Photo identification — a passport, national identity card or driving licence.
- Proof of address dated within the last three months — a utility bill or bank statement.
- For larger balances or activity, information about the source of the funds you use.
We will only ever ask for documents through [email protected] or your signed-in account. We will never ask for your password.
We may pause withdrawals, or betting, until a check is complete. Most checks are completed within two working days of receiving the documents.
We keep verification records for as long as the law requires and report suspicious activity where we are obliged to. Our registration details: [licence and regulator details].
See also the Privacy policy and Responsible play.